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Delivery & Returns

Postage/Shipping

We source and ship all of our products from Bulgaria, European Union with Bulgaria Post. It takes 7-13 business days for deliveries to all European countries and up to 4 weeks for rest of world. Postal delays can happen occassionally due to strikes, weather conditions and customs clearance. For customers outside the European Union- please note that we cannot be held responsible for delays caused by Customs clearance or duties/import taxes levied in your country. 

Before buying, please make sure a certain product or a substance is legal to buy without prescription in your country. We cannot be held responsible for your wish to buy an illegal for your country product. Sometimes, even if a product is you can only buy a certain quantity 

We aim to despatch within 24 hours, Monday-Friday. We will notify you if there should be a problem with item availability or if there are unforseen delays in despatch. 

Postage/Shipping Cost

We ship for FREE to all countries in Europe and only £1.99 (price is per order, no order size restriction) to all other countries. For large orders, we may split your order in number of parcels for customs reasons. We can do that on customer's request too but we may have to charge extra shipping/postage fee. 

Returns

If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged or no lid) please notify us first and return the items for free within 28 days (from order receipt), and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages. 

If you wish to cancel your order please notify us first and return within 14 days (from order receipt) and return all goods in original, unused condition. Please note, in this case Fiore will not accept the return postage cost.